Terms of service

 

 

Terms of Service

Last updated: 2025

Ordering

A confirmation email will be sent once payment is successfully received.

Please note:

  • Orders cannot be modified or cancelled once processing has begun.

  • Kindly ensure that your shipping address is accurate before submitting your order, as changes cannot be made after checkout.

Privacy Policy

Thank you for your continued love and support of WinnieYippie and VYNC

The security and privacy of our customers’ personal information is of the highest priority to us.

All personal data collected is used solely for the purpose of processing and fulfilling your orders. Your information will not be sold, shared, or disclosed to third parties, except where required to complete your purchase (such as payment processing or shipping services).

To access or update your personal information, please log in to your account and edit your details.
Alternatively, you may contact us at:
📧 hello@winnieyippie.net

Cancellations

Unfortunately, we are unable to cancel orders once they have been placed.

Please only place an order (or pre-order) if you are certain about your purchase. Changes of mind cannot be accommodated.

Products & Availability

All product images are for illustration purposes only.

Due to the handcrafted and hand-painted nature of our products, slight variations in color, finish, or details may occur. These variations are natural and part of the creative process.

Product Delays

Occasionally, items may be temporarily out of stock or production may be delayed.
In such cases, fulfillment may take up to one month.

Please contact us via email or join the wishlist for updates if delays occur.

Shipping Information

All orders are shipped from Singapore, directly from our working studio.

Free Worldwide Shipping

WinnieYippie offers free worldwide shipping via selected service providers, including:

  • SingPost

  • J&T Express

Free shipping applies to standard delivery methods only.

Alternative Shipping Methods

If you require a different shipping option, delivery via SF Express, DHL, or FedEx can be arranged at an additional cost.

Any additional shipping fees will be borne by the buyer.
Please contact us via email prior to ordering to confirm availability and costs.

Processing Time

All items undergo post-production handling before shipment.
Please refer to the estimated delivery timeframe provided, especially for art toys and limited releases.

Local Shipping (Singapore)

  • Normal or Registered Mail (with tracking)

  • Estimated delivery: 2–4 working days (non-festive periods)

Tracking details will be sent via email once your order has shipped.
Delivery times may vary during festive periods and are subject to the courier’s schedule.

International Shipping

  • Registered international postage

  • Tracking is available within Singapore only

Once parcels leave Singapore, tracking updates may no longer be available. Buyers are advised to contact their local postal service for updates.

Estimated delivery time: 1–5 weeks, depending on destination and customs clearance.

Customs & Import Duties

Orders shipped outside of Singapore may be subject to customs duties, import taxes, or handling fees imposed by the destination country.

These charges are not included in the item price or shipping cost and are the responsibility of the buyer.

Lost or Missing Packages

WinnieYippie is not liable for lost, missing, or damaged packages once they have been handed over to the courier.

Please ensure that all billing and shipping details are accurate before placing your order.

Returns & Exchange Policy

All products are personally inspected before shipment.

Eligibility

Requests for returns or exchanges must be made within 7 days of receiving the item.

Returns or exchanges are accepted only under the following conditions:

  • Incorrect item received

  • Item arrived damaged or defective

Returned items must be:

  • Unused

  • Unopened

  • In brand-new condition

Non-Returnable Items

Returns or exchanges will not be accepted if:

  • Items have been opened, used, or worn

  • Items are marked as sale items

  • Discount codes were applied

Shipping fees are non-refundable.
Return shipping costs are the responsibility of the buyer.

Contact

For any inquiries, please contact:
📧 hello@winnieyippie.net

Thank you for choosing WYNC.WOLRD. We appreciate your support and hope to provide you with a positive and enjoyable shopping experience.